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Section: Customer services Vacancy 193 |
| Post:German Customer Support Representative
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Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Southampton
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| The announcement text: |
POSITION: German Customer Support Representative
DEPARTMENT: Strategic Support
REPORTS TO: Group Manager
STARTING SALARY: €19k
OBJECTIVE:
Provide responsive and competent telephone support to customers in areas of product features, installation, use, and usability for the specified software products(s).
RESPONSIBILITIES:
Provide a high level of professional, competent support to all customers in pre-sales and post-sales situations.
Ensure that the department goals of problem response and problem duration are met by keeping your assigned open call queue current.
Provide telephone support a minimum of 7 hours daily and fill in on the phones for others in accordance with the "all hands on deck" philosophy.
Maintain customer satisfaction according to the current level of measurement for this position.
Maintain a satisfactory level of technical product knowledge in the specified software products and become knowledgeable in new products as assigned.
Act in a mature and professional manner towards customers, vendors and other employees.
Ensure the company Equal Opportunity Policy and Safety Policy are adhered to.
REQUIREMENTS:
Fluency in English and German required
PC experience and a knowledge of MS DOS and MS Windows.
Strong aptitude for problem solving.
Demonstrate the ability to effectively communicate with customers over the phone.
Demonstrate the ability to provide good customer care.
The purpose of this job description is to provide a concise statement of the major responsibilities of this position is a standardised format. It is not intended to describe all elements of the work that may be performed and should not serve as the sole criteria for personnel decisions and actions.
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| Contact information |
| Employer: |
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| Email: |
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| Phone: |
0131 555 0284
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Publication date: 2009-03-11 04:37:52
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